Terms of engagement

01What each package includes

The scope is the same one published by the pricing table, because it comes from the same place: if it changes there, it changes here. These are the 26 scope lines, with what each package gets.

01Custom multi-page site

It is designed and coded for you, from scratch. It is not a bought template or a page builder: you will not find another site like yours.Starter: up to 5 · Professional: up to 15 · Enterprise: unlimited

02Content manager

A private panel where you change text, photos or prices yourself whenever you want, without coding and without asking us.Starter: no · Professional: yes · Enterprise: yes

03Interactive experience

The site responds to what the visitor does: it moves, highlights and guides. It is not a still brochure, and that is what makes people stay and keep reading.Starter: yes · Professional: yes · Enterprise: yes

04Ready for search engines and for AI

It is built so that Google understands it and shows it, and also so that artificial intelligence assistants can cite it when somebody asks about what you do.Starter: yes · Professional: yes · Enterprise: yes

05Form wired into your workflow

When somebody writes to you, the message does not sit in an inbox: it lands where you work, with the data in order and nobody copying it by hand.Starter: yes · Professional: yes · Enterprise: yes

06Appointment booking

The visitor picks a free slot in your calendar and it is reserved. No more ten messages back and forth to find a time.Starter: no · Professional: yes · Enterprise: yes

07Online payments

Your client can pay you from the site by card, securely. The money goes straight to your account: we never touch or see the card details.Starter: no · Professional: yes · Enterprise: yes

08Email and social accounts wired in

Your email on your own domain, and your social accounts linked where they belong, working from day one. No generic addresses on a professional site.Starter: yes · Professional: yes · Enterprise: yes

09Hosting, certificate, delivery network and backups

The site runs on fast servers, with the browser padlock, delivered from the point closest to each visitor, and with daily backups in case something happens.Starter: yes · Professional: yes · Enterprise: yes

10Native multi-language

The whole site in another language, written so a native speaker does not notice it is a translation. It includes search engines understanding which version to show each person.Starter: no · Professional: 1 extra language · Enterprise: unlimited

11Committed and measured performance

We commit to a specific load time and hand it to you measured, not promised. A slow site loses visitors before they get to read anything.Starter: yes · Professional: yes · Enterprise: yes

12Verified AA accessibility

The site works with a keyboard, with a screen reader and with low vision, and we check it with tools, not by eye. It is also what regulation requires of many companies.Starter: yes · Professional: yes · Enterprise: yes

13Verified on 143 screen combinations

We test it on thirteen screen widths and on every page, one by one, so it looks right on an old phone and on a large monitor. We do not say it adapts: we measure it.Starter: yes · Professional: yes · Enterprise: yes

14Works without JavaScript

If the visitor browser fails or runs slow, the content still reads. And it is what makes search engines see your full text instead of an empty page.Starter: yes · Professional: yes · Enterprise: yes

15Security and privacy as standard

Security headers configured, encrypted traffic, and zero third-party trackers until the visitor gives permission. You do not have to ask for it: it comes fitted.Starter: yes · Professional: yes · Enterprise: yes

16Analytics with consent

You will know how many people come in, where they come from and what they look at, asking permission before measuring, as it should be.Starter: no · Professional: yes · Enterprise: yes

17Automation of one process

A repetitive task a person does today, doing itself instead. For example: every enquiry that comes in gets logged, classified and routed to whoever handles it.Starter: no · Professional: 1 included · Enterprise: unlimited

18Integration with your tools

We connect the site to what you already run, so nobody has to move data by hand from one place to another.Starter: no · Professional: 1 · Enterprise: unlimited

19Your own test environment

A private copy of the site where you see every change before anyone else does. Nothing goes live until you approve it.Starter: no · Professional: yes · Enterprise: yes

20Recorded handover session

A meeting where we explain how everything works, recorded so whoever joins your team tomorrow can watch it.Starter: no · Professional: yes · Enterprise: yes

21Revision rounds

The rounds of changes included in the price, so you know exactly what is in and what gets quoted separately. No surprises on the invoice.Starter: 1 · Professional: 2 · Enterprise: per scope

22Defect warranty

If anything in the delivered work fails within that window, we fix it at no cost. It is not support and it is not new changes: it is that what we delivered works.Starter: 30 days · Professional: 90 days · Enterprise: per contract

23It is all yours, no lock-in

The code, the domain, the credentials and the data are in your name from day one. If tomorrow you want to carry on with another supplier, you leave and take it, asking us for nothing.Starter: yes · Professional: yes · Enterprise: yes

24AI assistant and agents

An assistant that answers, replies and hands over to a person when needed, and processes that run on their own under the rules we define with you.Starter: no · Professional: no · Enterprise: yes

25Mobile app

An application for the phone, on top of the site, on the same codebase so there are not two products to maintain separately.Starter: no · Professional: no · Enterprise: yes

26Service commitment in writing

Response and resolution times are signed, along with what happens if they are missed. It is in the contract, not on this page.Starter: no · Professional: no · Enterprise: yes

02What it does not include

Whoever lists what they do not do knows what they do. These lines fall outside the package indicated and, if you need them, they are quoted separately and in writing before we start.

• Content manager — outside Starter.
• Appointment booking — outside Starter.
• Online payments — outside Starter.
• Native multi-language — outside Starter.
• Analytics with consent — outside Starter.
• Automation of one process — outside Starter.
• Integration with your tools — outside Starter.
• Your own test environment — outside Starter.
• Recorded handover session — outside Starter.
• AI assistant and agents — outside Starter and Professional.
• Mobile app — outside Starter and Professional.
• Service commitment in writing — outside Starter and Professional.

And three things that are in no package, because they are not our work: buying the domain if you do not have one yet, the licences for any paid fonts or images you choose, and the third-party service accounts you want to connect. We tell you which ones are needed before we start, not after.

03Timelines, and what stops the clock

The delivery time is 30 days from confirmed payment. That clock pauses while the project is stopped waiting on something from you, and resumes when you reply. The following counts as waiting:

• · content you have to send us (texts, images, logos, data);
• · a pending approval on something we already delivered for review;
• · access to your services that we need in order to connect the system;
• · a decision only you can take that blocks the next piece of work.

The pause is communicated to you by email on the same day it starts, saying what is missing. A clock that stops without warning is not a pause: it is an excuse.

04Revision rounds

The rounds of changes included in the price, so you know exactly what is in and what gets quoted separately. No surprises on the invoice.

• · Starter: 1
• · Professional: 2
• · Enterprise: per scope

A round is a batch of changes on what was delivered, not a single change: you can gather all the adjustments you want and send them at once. Anything that changes the scope —a new screen, an integration that was not there— is not a revision: it is quoted separately, in writing, and only done if you approve it.

05Payment terms

One-off payment, in USD. You can reserve with 50 % and pay the rest on delivery, or pay the total up front. There are no instalments and no lock-in.

• · Starter: $297 USD in total, or $148.50 USD as a deposit and the rest on delivery.
• · Professional: $699 USD in total, or $349.50 USD as a deposit and the rest on delivery.
• · Enterprise: On request. Quoted to measure, with the scope closed in writing before we start.

The delivery time starts counting from confirmed payment, whether that is the deposit or the total. You see the finished work before paying the balance.

06What happens if we are late

A deadline with no consequence is not a deadline. These are ours, and they are the same for all three packages. It is the same text published by the pricing page, and it comes from the same place on purpose.

1. 01Delivery in 30 days. Counted from confirmed payment, whether that is the 50% deposit or the full amount.
2. 02If we go past 30 days. You get a credit equal to 50% of what you paid, usable on any of our services, valid for 5 years and not transferable.
3. 03If we go past 60 days. You get a full refund of what you paid, plus a 75% discount as a promotional benefit, valid for 5 years.
4. 04The clock pauses while we wait on you. If the project is stopped waiting for your content or your approvals, that time does not count. It restarts when you reply.

And on defects, which is another matter: if anything in the delivered work fails within that window, we fix it at no cost. it is not support and it is not new changes: it is that what we delivered works. The window is Starter 30 days, Professional 90 days, Enterprise per contract.

07Who owns the code and the design at the end

Yours. From day one, not at the end.

The code, the domain, the credentials and the data are in your name from day one. If tomorrow you want to carry on with another supplier, you leave and take it, asking us for nothing.

Specifically: the repository is created in your name and with your access, the domain is registered in your name, and the accounts for any services that need setting up are yours. We do not use proprietary licences that tie you in, and we do not leave closed parts only we can touch. If tomorrow you want to carry on with another provider, you leave and take it with you without asking our permission or paying a ransom.

08Support after delivery

What is covered at no cost is the guarantee on defects in the previous section: if something delivered does not work as agreed, we fix it within its window. That is not ongoing support and it is not new changes, and the difference matters: fixing what we delivered is in; building something that was not there is not.

Any later work —new functionality, ongoing maintenance, response-time agreements— is quoted separately. There is no monthly fee hidden in the price and no plan that renews itself.

09What this document does not say yet

Two sections are missing and we would rather say so here than have you find out while negotiating. They are not written because there is a decision behind them that has not been taken, and an invented condition is worse than an absent one.

Hosting, domains and third-party services

What is on us and what is on the client during the first year, and what happens if a provider raises its price. The matrix publishes that hosting, the certificate and the backups are in the package, but not for how long or who pays the renewal. Writing a term without having decided it would be inventing an obligation.

If the project stalls on your side

How long a stopped project is kept and in what state it resumes. There is a business decision behind it —how many months, whether resuming is charged for— that has not been taken. The part that is true today is published above: the guarantee clock pauses while we are waiting.

In the meantime, if either of the two affects your project, it is closed in writing in the quote before we start. Ask us.